Privacy policy

Privacy Policy

Last updated: 13 January 2026

Bathroom and Tiles Outlet is a trading name of Gia’s Bathrooms and Tiles Pty Ltd (ABN [INSERT ABN]) (“we”, “us”, “our”). We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and store your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, use, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term personal information, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details such as your name, billing address, shipping address, phone number, and email address
Financial information such as payment method, transaction details, and payment confirmation (note: payment details are processed securely by third-party payment providers and are not stored by us)
Account information such as usernames, passwords, preferences, and settings
Transaction information including products viewed, added to cart, purchased, returned, or exchanged
Communications including enquiries, reviews, and correspondence with us
Device and technical information including IP address, browser type, device identifiers, and network information
Usage information relating to how you interact with our website and Services

Sources of Personal Information

We may collect personal information:

Directly from you when you make a purchase, create an account, subscribe to marketing, or contact us
Automatically through your use of the Services, including through cookies and similar technologies
From our service providers who support our operations
From third parties where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and manage the Services, including processing orders, payments, shipping, returns, and customer support
Personalise and improve your experience, including remembering preferences and recommending relevant products
Communicate with you, including order confirmations, service messages, and customer enquiries
Marketing and advertising, where you have opted in or where permitted by law
Security and fraud prevention, including protecting our customers and business
Legal and compliance purposes, including meeting regulatory requirements and enforcing our terms

Marketing Communications

You will only receive marketing communications from Bathroom and Tiles Outlet where you have opted in or where permitted by law.

Subscribing to Bathroom and Tiles Outlet does not automatically subscribe you to marketing communications from other Gia’s Trade Group businesses. You may manage your communication preferences or unsubscribe at any time using the link provided in our emails.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies (including Meta and Google advertising tools) to operate our website, analyse traffic, improve user experience, and deliver relevant advertising. You can manage cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify and service providers who assist us with website hosting, payment processing, analytics, email marketing, customer support, fulfilment, and delivery
Shared systems, separate use: We may use shared platforms or service providers across the Gia’s Trade Group (such as email marketing or customer management systems). However, personal information collected by Bathroom and Tiles Outlet is used only for Bathroom and Tiles Outlet purposes and is not shared with or used by other Gia’s Trade Group businesses for their own marketing, unless you have separately engaged with those businesses or provided consent
With third parties where you direct or consent to the disclosure (for example, delivery partners)
For legal or business reasons, including compliance with law, responding to lawful requests, or in connection with a business transaction

Relationship with Shopify

Our Services are hosted by Shopify. Information submitted through the Services may be transmitted to and processed by Shopify and its partners, including in countries outside Australia. Shopify processes personal information in accordance with its own privacy policies.

You can learn more about Shopify’s privacy practices at:
https://privacy.shopify.com/en

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Information

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your information (data portability)
Manage or withdraw marketing consent

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to a request.

International Transfers

Your personal information may be stored or processed outside Australia. Where required, we rely on appropriate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Email: socials@giastradegroup.com.au
Address: 5/63 Paramount Drive, Wangara, WA 6065, Australia